Diary of an estate agent:Richmond

The week ends with a bidding war - but which way will it go?

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Fuelled by my morning coffee, I’m ready to kick-start my 8.45 daily sales meeting. First up is a review of the team’s notes and actions from Saturday, followed by imparting what I hope to be some inspirational words of wisdom to prepare them for the busy week ahead. 

As 9am approaches we’re on the phones, speaking to buyers from weekend viewings, finally finding out if those second viewings have turned into offers and keeping our vendors updated with feedback and forthcoming viewings. This all forms part of our vital daily ritual, so I’m always amazed to hear when clients don’t receive the same attention elsewhere. 

Next on the agenda is my first valuation of the week — a beautiful cottage in the heart Richmond, quintessential to the local area. Not included in the sale, unfortunately, is an adorable  ginger cat lying blissfully asleep by the Aga. When I return to the office after a successful excursion, my team have been busy, out and about with some keen interest brewing.

Following yesterday’s positive start to the week with two offers received — one at asking price and the second just under — it’s time for the fun to start. Every Tuesday we have our weekly regional meeting, which begins at 8.30am sharp. It’s a productive discussion of current properties for sale and also an opportunity to share information on our buyers’ needs, to see if there are any who “match”. We talk about market activity, discuss specifics of up-and-coming plans and any challenges we’re facing. 

Later, I am pleased to hear we have been instructed to sell the cottage, so I will get to see my new puppy pal again. I have a steady stream of valuations to arrange and I spend some time with the team, ensuring they are all on track.

The office is buzzing on this rainy autumn day. It’s time to switch the heaters back on, and our coffees go down a treat. The team greet our office guests with enthusiasm and smiles, while offers continue to come in from buyers and I chat to several clients about our lovely new cottage listing. 

In the afternoon we focus on scheduling in all of our bookings. This involves calling prospective buyers suggesting specific property tours, with a particular focus on the ever-busy Saturday ahead. I also spend time speaking with my vendors, providing further updates on viewings, market activity and marketing and pricing tactics. 

The team are always very focused on Thursdays, as it’s typically when we start seeing offers accepted. We work to ensure the negotiation process runs as smoothly as possible and the smiles from buyers and sellers alike remind me why I love this job. This morning we receive deliveries from the marketing team of new property window cards and brochures, and there’s no sign of us slowing down in the afternoon, with valuations for me, viewings for the team — but sadly no more sweet little cats.

It’s my favourite day of the week — we begin with our weekly office property pop quiz as a bit of fun, then I work through my pipeline of properties under offer and speak to solicitors and other estate agents within current chains. The day ends with something of a bidding war, with a seller having to decide between a cash buyer with no chain, and a slightly higher amount from a buyer in a long chain. I’m not sure which way it will go. 

To round off a productive week, we all go for a drink at The White Cross, our much-loved local pub.

  • David Hill is sales manager forMarsh & Parsons in Richmond (020 8939 1770).

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