Diary of an estate agent: Pimlico

This Pimlico agent is on a mission to find a diplomat a fabulous riverside flat.
Everyone hates Mondays, but not me. When my alarm goes off at 6am, I look forward to the new people I will meet that day and indeed, that week.
As an academy trainee at Hamptons International, I am being taught and trained by some of the best in the business. Each day I travel in from Maidstone right into the thick of it — our Pimlico office.
After the daily morning meeting, “power hour” begins and we hit the phones. Every day, this time is used to telephone new enquiries and find out how our applicants’ searches are coming along.
I discuss a new property in St George Square with a family moving to the area for their children’s education and arrange for them to see the place this afternoon.
Building relationships with landlords and tenants is one of my favourite elements of the job and the sense of satisfaction in finding them a home reminds me why I have chosen this industry in which to build my career.
Landlord feedback day. Once a week we communicate with all of our landlords to discuss the marketing of their property and provide advice on how to attract high-quality tenants and achieve the best possible rental. During this time I receive a call from a representative of a major embassy looking for a property on behalf of their High Commissioner. We have such a wide variety of tenants and this really gives me a chance for me to put my learning to the test.
This afternoon I go to our head office in Grosvenor Square where I meet up with Steve, our academy trainer, who gives me and my peers a top-up session.
It’s the middle of the week so a coffee is on the cards. I head for Pimlico Fresh café and bump into Mr Jones — I let a beautiful property to him in St George’s Drive, one of my first deals and he is settling in well.
Once in the office, I arrange a viewing with the High Commissioner for today. The property I feel will best suit his needs — with Thames views and a large entertaining space — isn’t yet on the market, but I discuss the opportunity with the landlord and she allows us to see the place.
The High Commissioner arrives, flags waving from the wings of the car and, as you would expect from a property on the river with the space he’s after, he falls in love with it.
Work continues by following up yesterday’s viewings, but the phone just keeps on ringing as interest in our fantastic properties continues. Having booked a full day for tomorrow and knowing today will fly by, I begin the preliminary paperwork on my upcoming tenancies and work with our branch administrator to ensure everything runs smoothly.
There’s a chance today to catch up with my mentor, Adam, an associate in our Chelsea office. I get the benefit of his years of experience as he helps me build on what I’ve learned from the week and further develop my skills.
Then it’s out on more viewings and I receive the second offer of the week on a beautiful, light new build with two balconies, near the Channel 4 studios. This is a popular property, a real show stopper, and I have shown it many times. There’s no feeling like leaving the office on a Friday knowing I’ve achieved a let for our landlord and found someone a place to call home.
Next stop is Friday night drinks with my fellow academy negotiators where we catch up on our experiences. It’s a chance to see how well everyone is settling into their new roles. We’re a real mix of ages, some with a property background and some not at all.
We are working in branches all across the business and the regional diversity in everyone’s sales and lettings markets is fascinating. We have all come on so much since joining back in July and I am looking forward to welcoming the next batch of trainees into the fold when they join in January. 
  • Tom Huckstepp is an academy lettings negotiator at the Pimlico branch of Hamptons International (020 7834 7316).

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