Diary of an estate agent: Kew

An estate agent in Kew is grateful to a charming baby for sealing the deal and discovers that one of her tenants is a film star
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Diary of an estate agent
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After swapping stories from the weekend, I kick off with a team meeting at which our senior lettings consultant reveals the story of the charming baby who managed to secure a rental deal for a property on Kew Road.

Things hadn’t looked too promising on Saturday when the red-faced parents came into the office visibly exhausted by their incredibly vocal baby boy. The crying continued all the way to the property and, knowing the landlord would be there and might not appreciate the noise, our consultant, Daniel feared the worst.

However, as soon as the car pulled up outside the house, the baby was all smiles and completely charmed the landlord. The parents took it as a good omen and immediately made an offer, which was happily accepted.


The day starts with a visit from our corporate services consultant, James. With its excellent train links right into central London and the City, Kew is very popular with all sorts of professionals.

James is vital to the success of our lettings team as he works with hundreds of businesses to help their employees find temporary and permanent accommodation in London.

He comes armed with his little black book of corporate applicants, all of which have very specific and sometimes unusual requests, including one which will not look at any properties that have street lamps outside, one that is insisting on a wine cellar, and another demanding to be within a five-minute walk of Richmond Park. We scan through the properties and see who we can fit to what.


I visit a lady this afternoon who is planning to be away for the whole of the Olympic period and is considering letting out her property. The house has recently been refurbished to a very high standard and my appreciation of the lady’s good taste is further increased when she offers me a cup of tea and a naughty and delicious red velvet cupcake while we discuss the requirements for short-let properties. By the time I get back to the office she has already emailed to say that she wants to go ahead. If only everyone was this decisive.

We were instructed on a property last week that has been a family home for 50 years. The property is currently going through probate and is in need of complete renovation, but you can feel that this has been a much-loved home and is just in need of a little TLC. We anticipate a high demand and organise an open house for the property this coming Saturday and, much to the delight of the family, the phones are ringing off the hook with requests to attend.


My meeting on Tuesday with James from corporate services seems to have paid dividends — we have already taken three applicants for viewings, two of which call in to make their offers today. It just proves that Kew has much more to offer than Kew Gardens — it has a real community feel, great transport links to central London and is just a short distance to Heathrow. Perfect for professionals.


With Friday generally being the busiest day of the week, I leave home early for work. However, I realise that luck is not on my side this morning as there are public transport delays “due to the adverse weather conditions”.

I get in only a little earlier — but a lot wetter — than usual. Before I know it, it is 6.45pm and although I leave the office, surprisingly, I don’t quite leave my work behind as I discover that the star of the film I am watching in the cinema is one of our tenants. I am not telling you who...

Claire Seward is a director at Chesterton Humberts in Kew (020 8104 0340)

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