Diary of an estate agent: East Putney

With properties selling quicker than we can get new ones on our books, it was a busy week with yet another parking ticket to add to my collection.
Click to follow
After a relaxing weekend enjoying the fine weather in London, some unfortunate news means there is no time to settle into the week.
A property that we have under offer has a tenant staying there on a short-term lease that we arranged.
We discover that she has been sectioned over the weekend — clearly a very sensitive situation and far from ideal for the vendor. After many hours of phone calls and paperwork, I manage to arrange to have the lease terminated.
I haven’t been managing the East Putney office for long, and having my director, George, on the end of the line to offer his advice on such a tricky situation was indispensable. I got home later than usual, but I’m pleased with the outcome for our client.
The day starts on a good note, with news of three new instructions near the river. In the current market, applicants view only a handful of properties before making offers, so it is very important to keep the flow of stock coming. At the moment, my negotiators are selling properties quicker than I can get them on to the books.
I’ve got a valuation near the Putney Grid to get to before lunch. As I head towards my car, I see an ominous bright yellow sticker on the windscreen. Another parking ticket — it is an occupational hazard for estate agents.
It’s training day as there is a fresh face in the Putney office this morning. We have taken on a young negotiator, and the first lesson is mastering the phones — a key skill for any estate agent.
I run through the technique for talking to prospective clients and developing the ability to close deals, and I am pleased with a promising start.
Just as I am locking up the office ahead of a few team-bonding drinks, a parcel arrives. It is a case of champagne with a sweet thank you note from the vendor of the property with the short-term lease that I dealt with earlier in the week.
We always strive to go the extra mile for clients, and knowing that our efforts are appreciated is a fantastic feeling.

I am up early for a run in the sunshine to blow away the cobwebs, then head to a new development just off Putney Hill to see the show flat for the first time. Thankfully, it looks great. I originally pitched to be instructed on the development back in November, and there are 27 flats in total. It is great to tell the team that they are almost ready and on our books.
The market has really picked up since the general election. We weren’t particularly affected, but any uncertainty can give clients the jitters. I often tell the team that it is all about PMA (positive mental attitude). Anyhow, it is nice to have the election pass without a hitch. Now, home to prepare for a dinner party.
This tends to be the busiest day of the week for exchanges, so there is always a lot of paperwork to chase up. It is the final hurdle for buyers and no matter where they are in the chain, there are bound to be a few nerves ahead of completion. It is very important to make sure there are no unnecessary hold-ups.
I spend the afternoon speaking to my existing clients to update on the week’s activity. Another exhausting but productive week comes to an end, and I am excited to be going to a colleague’s wedding this weekend. Now, where is that case of champagne?
  • Faith Cook is sales manager at Douglas and Gordon in East Putney (020 8788 3000).

Follow us on Twitter @HomesProperty, Facebook and Instagram