Molly-Mae Hague hits out at easyJet over 'stressful' airport experience en route to Greece

The Love Island star accused easyJet staff of being "unhelpful and rude"
Love Island star Molly-Mae Hague has hit out at easyJet over 'stressful' airport experience
Instagram @ Molly-Mae Hague
George Fenwick11 August 2020

Love Island star Molly-Mae Hague has blasted budget airline easyJet after she was allegedly almost turned away while travelling to Greece.

Hague, 21, told her Instagram followers that she arrived at Gatwick Airport to travel to Crete with her sister Zoe, only to be told she could not fly.

She admitted that the mishap was “my fault,” and said she was about to taxi home from the airport when she discovered a loophole that allowed her to get on the plane.

Travellers heading to Greece must complete a Passenger Locator Form at least 24 hours before arriving in the country, from which travellers obtain a QR code they must present to their airline.

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In an Instagram Story, Hague revealed she had "never had a more stressful airport experience in my life.”

She wrote: "If you're flying to Greece/ Crete or anywhere you need a QR code for then please please please make sure you do it 48 hours before your flight.

"I did mine last night and when I arrived at the airport I was told I wasn't allowed to fly today luckily my sister had put me on the 'notes' section of her QR code form and it meant I was allowed to fly (shoutout to the group of people who asked for a pic and told us that this was allowed!)

"I had literally booked my car home and was sending Zoe by herself," she said.

Molly-Mae Hague's Instagram story
Instagram/mollymaehague

Hague, who was travelling with Zoe to meet Love Island pal Maura Higgins and beau Tommy Fury, accused easyJet staff of being “unhelpful and rude”.

"It is SO strict and the easyJet staff were so so unhelpful and rude,” she wrote.

“Admittedly this was my fault however there is nothing on the website that tells you about a time frame... I felt so bad for all the families and couples that were in the same position as me but hadn't done the notes section thing so I just wanted to warn everyone," she said.

In a statement, easyJet told Standard Online that they are "currently required by the Greek authorities to ensure that all passengers travelling from the UK to Greece are able to present verification of a completed health declaration form to be able to travel."

A spokesperson said: “We know that this is different to how many of our customers are used to travelling, which is why we are providing clear guidance on what customers must do to prepare for their flight and are notifying them of any requirement to complete a health declaration form when booking and ahead of their trip via email, SMS and via our Flight Tracker.

"Customers are also alerted to the importance of checking any current travel requirements on our easyJet.com homepage and direct links to all relevant forms can be found via our Know Before You Go information pages at easyJet.com.

“Our ground crew aim to provide the highest levels of customer service and as such are required to ensure that our passengers have the necessary documentation from the relevant authorities so that they can travel and enter their destination without issue.”